Wuhan Arbitration Commission Online Diversified Dispute Resolution Platform

Client: Wuhan Arbitration Commission
Industry: Digital Government, Commercial Arbitration
Products/Solutions: Online Dispute Diversified Resolution Platform
Keywords: Commercial Arbitration, Mediation, Diversified Resolution, Online Platform

Project Background

In order to conscientiously implement Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and the spirit of the Party's 20th National Congress, firmly grasp the Outline for the Implementation Outline for Building a Law-based Government (2021-2025), fulfill the arbitration function, strengthen the legal construction of the business environment, and promote the construction of a law-based government, Beiming Software takes the digitization, informatization, and intelligence of online arbitration services as a starting point, and leverage the advantages of Internet technology and informatization achievements to build an online dispute diversified resolution platform for the Wuhan Arbitration Commission. The platform integrates three ends: the intranet case handling, PC, and mobile to create a unified business platform that enables online and offline connection and internal and external collaboration, achieving full coverage of the arbitration business, closed loop of the handling process, and traces throughout the case process, and ensuring that all arbitration participants including arbitration parties, arbitrators, and arbitration institution staff, participate in the arbitration business safely, efficiently, and conveniently.

Project Brief

The Wuhan Arbitration Commission's online dispute diversified platform makes full use of electronic information technology to create a new generation of online dispute diversified platforms, promotes the informatization of the entire process of online arbitration services, improves the system's big data analysis capabilities, realizes the informatization management of online arbitration procedures, the visual tracking of online arbitration services, and the intelligent analysis of management decisions, creating an efficient and convenient online arbitration procedure management platform and online arbitration service platform for online arbitration participants and managers.
The platform features a semi-open design that enables the connection between the platform and other work platforms of the commission, realizes the one-stop service of integrated online and offline arbitration, serving as an integrated platform for resource sharing with improved work efficiency. At the same time, the overall system is highly reliable, scalable, and flexible in configuration, which promotes the intelligent development of online arbitration services.
 

Solution Highlights

1. Resource pooling
Resource pooling is based on the aggregation of arbitration, judicial, court and other institutions (units), industry organizations and personal resources (well-known scholars, lawyers, experts) within the Wuhan metropolitan area, middle reaches of the Yangtze River and other urban agglomerations, as well as well-known arbitration institutions on-line to build arbitration alliances, expand the source of cases, and build a diversified dispute settlement pattern supervised and supported by the government, people's congresses, judiciary and other units, with the participation of industry, commerce, culture, tourism and other departments, laying a solid foundation for the platform.
2.Data sharing
The data sharing system breaks data barriers between different platforms, realizes "one platform entry, multiple platforms sharing", reduces the complicated work of staff, and enables multi-dimensional and multi-angle data flow collaboration, integrating dispute data in an all-around manner.
3.Online dispute resolution
The online diversified dispute resolution platform of the Wuhan Arbitration Commission realizes the integration of "mediation + arbitration + litigation" through cross-regional and cross-departmental collaborative work, forming a closed loop for dispute resolution business such as real-time evidence collection, online generation and signing of electronic documents, etc. Citizens can resolve disputes conveniently anytime, anywhere without leaving their homes.
4.Data analysis
The data analysis platform uses big data technology to achieve layered real-time supervision and multi-dimensional data analysis and summarization, providing data analysis tools for dispute investigation, prevention and early warning, and supporting decision-making and judgment for upper management.

Construction Achievements

After the completion of the Wuhan Arbitration Commission's online dispute diversified platform, the quality and efficiency of arbitration business handling have been further improved, and the integration of "mediation + adjudication + litigation" has been achieved, so that the resolution of disputes has become a closed loop. The platform covers 32 arbitration and mediation business handling stages and can automatically generate 18 types of procedural case files. Meanwhile, the platform uses a variety of electronic delivery methods such as message notifications, SMS, emails, EMS, and smart outbound calls to save mail delivery costs and improve case handling efficiency. At present, the platform includes hundreds of arbitrators and mediators in more than 20 different professional and industry fields such as law, finance, construction engineering, real estate, foreign affairs, e-commerce, intellectual property rights, and maritime affairs. It is expected to handle thousands of disputes of various types every year, with the total value of the cases reaching hundreds of millions of yuan.