Robotic Solution for Insurance Industry

Fields of Application

Live Chat, Smart Assistance, App Navigation, and more

Solution Overview

For the needs of business interactions in insurance, Beiming Insurance Intelligent Auxiliary Robot adopts natural language processing technology to understand the real intentions of agents/users, and realizes automated answers and processing by combining Q&A, conversation management, knowledge graph, etc. For example, for employees, insurance agents, channels, customers, and other groups, the solution provides product terms, industry knowledge, company process systems, system usage problems, and robot interaction services, fully releasing the manpower required for repetitive and intensive tasks and process tasks while reducing costs and improving service efficiency.

Solution Highlights

1. Answering ability for FAQs knowledges
This application improves the professional question-answering of the robot through repeated training of deep neural networks, feature extraction, interactive feedback, and other insurance knowledge learning. The 7 * 24h robot service not only helps insurance companies to solve internal and external business process interaction problems more efficiently and in a timely manner, but also supports the creation of tenant robots and tenant knowledge bases, so that enterprises can build robots and knowledge bases by different perspectives such as departments/regions/fields/objects/functions.
2. Insurance mapping and querying capabilities
The one-stop knowledge graph operation and management platform supports the basic management functions of the knowledge graph life cycle, including knowledge graph modeling, knowledge editing, and other functions. It provides hundreds of billions of knowledge storage capabilities in the form of distributed hybrid storage, which can support spatio-temporal knowledge storage and multi-modal data storage.
3. Flexible basic AI access capability
The application provides an AI middleware platform, which can integrate AI atomic energy (such as Huawei Cloud ASR, TTS, weather inquiry, etc.), support message backtracking and statistics. It also has a customized API that can be flexibly developed, quickly integrated with business systems, and can support permission control for functions, users/user groups, and other dimensions.

Solution Architecture

Successful Cases

Insurance chat service robot
Life insurance online business service assist mobile phone robot application
Life insurance agent robot knowledge base building
Insurance agent auxiliary commission, performance query assistant