Social Assistance Integrated Service Platform Solution

Fields of Application

General social assistance, comprehensive assistance, basic living assistance, special social assistance, emergency social assistance, etc.

Solution Overview

Guided by the overall idea of "ensuring a minimum subsistence level, expanding the coverage of social security, and establishing a sound mechanism", Beiming Software uses big data, cloud computing, artificial intelligence, and other information technology to build a comprehensive service platform for social assistance based on the actual needs of the disadvantaged people. The platform coordinates all kinds of social assistance resources, gathers and connects all kinds of assistance items, promotes the construction of a new assistance service model of "one-time application", "one-off processing", and "one-stop mutual sharing", realizing the switch from the previous situation of "people researching into policies" to "proactive notification and targeted delivery of policies", and the change of guarantee standard from "regular adjustment" to "dynamic adjustment". The platform can therefore promote the efficient and smooth operation of the social assistance system and mechanism.

Solution Highlights

1. Accelerate the transformation and upgrading of service management, promote the extension of assistance services to mobile terminals, make assistance services available at users’ fingertips, and bring about the convenience of business application, acceptance, and verification.

2. Integrate various assistance matters, provide staff with unified certification, unified access portal, and integrated services, and realize the collaborative handling of various social assistance affairs upon one acceptance, so that people in need can "apply only once", "travel at most once", and "get things done in one go".

3. Set up a dynamic monitoring system to proactively identify changes in the needs and status of low-income people based on the causes of poverty, relief needs, and emergency levels of people in need, intelligently match them up with assistance projects, and realize active assistance services covering all links for people in need.

4. Mining assistance business data, optimizing the accuracy of assistance business data, and summarizing and displaying the assistance results of social assistance business are for creating a social assistance leadership cockpit so that the overall situation and changing trends of assistance can be fully captured to provide support and basis for precise decision-making by leaders.

5. With users as the center, we excavate application service scenarios, realize the coordinated online and offline development of social assistance business, effectively control the allocation of social assistance resources, achieve reasonable allocation, ensure the due assistance gets delivered and that unnecessary resources are recovered, and provide support for social assistance compliance supervision.

Solution Architecture

Business Value

In accordance with the principles of demand-oriented, data-driven, and innovative application, the social assistance integrated service platform solution builds an intensive, efficient, scientific, and standardized assistance integrated service platform to achieve collaborative management, social co-assistance, smart service, smart management, and smart decision-making.

1. Collaborative handling: Realize collaborative handling of the triage and transfer of relief applications and feedback of results.
2. Social co-assistance: Develop social forces to participate in social assistance to provide better assistance services for the needy.
3. Smart service: Build a social assistance intelligent service system with functions such as mobile processing, intelligent research and judgment, intelligent customer service, and assistance resource matching, so as to realize the on-demand distribution, orderly flow, and accurate use of various social assistance resources and assistance funds, as well as intelligent answers for various social assistance questions.
4. Smart management: Comprehensively collect basic data information on staff, aid recipients, etc., and information on auditing behaviors to realize the supervision and management of various types of information such as aid recipients, assistance funds, approval process, approval timeframe, etc.
5. Smart decision-making: Using big data technology to carry out in-depth mining and analysis of social assistance management and service data resources, we realize the retrieval, comparison, intelligent analysis, trend prediction, and multi-dimensional and multi-level summary and display of social assistance data resources, and provide decision-making support for social assistance policy formulation and trend research and judgment.

Successful Cases

1. Social Assistance Comprehensive Management Platform of the Shandong Provincial Department of Civil Affairs
2. Social Assistance Integrated Service Platform of Dezhou Municipal Civil Affairs Bureau
3. Intelligent Social Assistance Integrated Service Platform of Dongying Municipal Civil Affairs Bureau
4. Social Assistance Integrated Service Platform of Xi’an Municipal Civil Affairs Bureau