One-Stop Platform Solution for Convenience Services

Fields of Application

Digital Government and Smart Cities

Solution Overview

The One-stop Mobile Platform for Convenient Services uses big data, mobile Internet, and other technologies to integrate with various public services (convenience services provided by governments and public institutions) and third-party services to meet the needs of enterprises and citizens. Through unified identity authentication and data sharing, it builds cross-industry, cross-domain, and full-scenario information services on mobile portals. For example, it provides services such as "one-stop newborn registration, remote inspection, social security medical insurance inquiry, hospital appointment, utility payment" and "city cultural and tourism promotion, tour guide, ticket reservation", and other special services.And based on new technologies such as city codes and artificial intelligence, the platform builds personalized and intelligent service scenarios such as "passage clearance with codes, codes for certificates, digital intelligent customer service, and accurate recommendation" to bring efficient, intelligent, and colorful service experiences to governments, enterprises, and the public.

Solution Highlights

1. Unified entrance portal and convenient access: The solution has abandoned the decentralized system construction and service access mode, provided a unified urban service entrance for the public, third-party service providers, and government departments, so that users can access various business applications through a mobile terminal and accessibility and convenience of urban services can be improved.
2. Connectivity for the benefit of the people: The platform takes mobile terminals as the carrier to comprehensively cover government services, civic life, tourism and leisure, public utilities, and other fields. Through service aggregation, business linkage, and model innovation, it has created a convenience service system that is interconnected and cross-city and cross-domain at the fingertip.
3. AI empowerment and scenario innovation: Based on big data, QR codes, AI, and other technologies, it has created innovative scenario applications such as instant approval, codes for processing matters, and remote inspection to optimize the service experience. It has built intelligent customer service based on large models. It can accurately identify user intentions, provide humanized service solutions, and improve service efficiency and quality.
4. Process overhaul and efficiency upgrading: The solution can integrate multiple functions such as news information, message notification and business handling, facilitate the information flow and business flow of each system, establish an efficient interconnection system between the government, the public and third-party service providers, and drive the transformation and upgrading of business management methods.

Architecture of the One-stop Mobile Platform for Convenient Services

Business Value

The platform gives full play to the advantages of Internet technology, provides rich and convenient fingertip livelihood services to people through the unified entrance, and actively builds a new model of mobile online convenience services. By integrating government services, enterprise services, and public convenience service resources, breaking through the data barriers between various departments and institutions, promoting the in-depth integration of various government and social service channels online and offline, it has built an efficient and convenient business process and a universal convenience service system to continuously improve the convenience and accessibility for the public and enterprises, truly realizing "let the data run the errands and save people the trouble" and bringing a new age-friendly digital life experience.

Application Scenarios

1. Smart government services: The platform provides convenient government services for individuals and legal persons,including household registration, marriage registration, employment and entrepreneurship, tax payment, transportation, immigration, policy redemption, and other different types of matters, provides one-stop service functions such as government appointment, consultation, handling, etc., and creates innovative application scenarios such as "one journey at most, one physical journey required, one-thing package, remote inspection, no license required for processing, and processing with codes" through process overhaul, business collaboration, and data sharing.
2. Convenient services: It provides various convenience services such as payment of utility bills, health care, traveling, book borrowing, legal consultation, examination education, etc.
3. Intelligent cultural and tourism services: It provides services such as introduction of cultural tourist attractions, online reservations, VR roaming experiences, and navigation.
4. "Diversity and co-governance" at the primary level: It is possible to establish a convenient entrance for urban event reporting through the unified mobile terminal, and through the "snapshot" application, so that ordinary people can respond to urban problems anytime, anywhere, and advise on urban management, promoting diversity and co-governance and realizing the modernization and upgrading of urban governance.
5. Intelligent customer service unified entrance: The intelligent customer service is based on the large-scale model, and embedded in the mobile terminal unified application to provide intelligent Q&A services, resulting in a more convenient, accurate, and intelligent service experience.

Successful Cases

Beijing "Jingtong" Mini Program
Heilongjiang Province Health Code
Guangzhou City Service "Hongmian Code"
"One Code" Platform of Wuhan City, Hubei Province
City Management Code of Chaoyang District,Beijing
"City Code" of Langfang City, Hebei Province
"One Code for Dispute Resolution" Project of Hangzhou City,Zhejiang Province (rated as "Top Ten Best Practices" for the 15th Anniversary of Zhejiang Legal Construction)
Code for Dispute Resolution of Huzhou City, Zhejiang Province (CCTV "Xinwen Lianbo" Special Report on "New Mechanism for Dispute Resolution)
Code for Dispute Resolution of Changxing County, Zhejiang Province